Refund and Return Policy
At Bambimici, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please read our refund and return policy below:
1. Returns
We accept returns for unused, unworn, and unwashed items within 30 days from the date of delivery. To initiate a return, please follow these steps:
- Contact us at sales@bambimici.com to request a return authorization.
- Provide your order number and the reason for return.
- Once your return is approved, you will receive instructions on how to send your item(s) back.
2. Conditions for Returns
- Items must be in their original condition, with all tags still attached.
- We do not accept returns on sale items, personalized items, or gift cards.
- Customers are responsible for the return shipping costs, unless the item received was defective or incorrect.
3. Refunds
Once your return is received and inspected, we will process your refund to the original payment method. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
If your return is approved, we will issue a refund for the full purchase price, excluding the original shipping fees (if applicable).
4. Exchanges
If you wish to exchange an item for a different size, color, or style, we recommend placing a new order for the desired item and returning the original one following our return process. This helps ensure you receive the correct item quickly.
5. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at sales@bambimici.com with a description and photos of the issue. We will be happy to offer you a replacement or a full refund for the affected item.
6. Non-Refundable Items
Certain items are non-returnable and non-refundable, including:
- Sale or discounted items (unless stated otherwise)
- Personalized or custom-made items
- Items marked as non-refundable at checkout
7. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
- Check with your bank or credit card company, as it may take some time before the refund is officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at sales@bambimici.com.
8. Contact Us
If you have any questions regarding our refund and return policy, please don’t hesitate to reach out to us:
- Email: sales@bambimici.com
- Phone: +971 58 244 9528
We appreciate your understanding and support, and we strive to make every shopping experience a pleasant one!
Last Updated: 11/12/2024